lowe's delivery damaged my floor

Thanks to Mark, a delivery driver, I was able to lock my credit card before any damage was done. Free shipping applies only to items weighing less than 150 pounds (or 70 pounds for PO Box or APO/FPO addresses) that meet standard weight or cube requirements. Once in the Lowes.com shopping cart, the shipping option will be enabled when selecting a delivery method for each item. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The delivery men said they would make sure a replacement door would be ordered and went on their way. Original review: May 26, 2020. But if you’re a member of the AARP, a trade association, AAA, or other special interest groups, ask about a discount for these as well! Shipping charges aren’t refundable. While I was elsewhere, he placed the range hood box on my new range, somehow managed to bump a know that turned a back burner on high, and set the box on fire. As a compensation for the missed delivery, the Lowes manager agreed to have the range hood installed for free, which was satisfactory to me. Return Item When Competitor has Lower Price? It has been almost 2 months since we had this covid-19 outbreak. The way the flooring looks remind me and my family the flooring we used to have back in the Philippines. Includes all appliance delivery benefits. Still nothing…. He ran out of my house as fast as he could. - Someone over the age of 18 must be home to accept delivery of your new appliance. An estimated 3 million new jobs in the skilled trades will be available by 2028, and Lowe’s is passionate about equipping the next generation of skilled-trades professionals with the training they need to meet the rising demand for these jobs and provide these associates with life-long, fulfilling careers. The assistant manager gave me a claim number and an 800 number for the Lowe's warranty office and asked that I give them a call on Monday. They wouldn't price match the other store, but did agree to discount it 10%, making it just a little more than at the other store. While removing the damaged GE refrigerator from my home, several noticeable deep scratches were made on my new red front door and the door frame was damaged. Free shipping is only valid on orders shipping to a single address. All items will be priced from 25% to 70% off based on the condition and its time on the sales floor. Dishwasher installation sold separately Additional fee and appointment for dishwasher installation (Call 1-866-678-2761 for more details) On Lowes.com, the product detail page will feature Shipping in the fulfillment options before adding to cart. With no response by Friday evening, I again call Lowe's expressing extreme frustration. Source high quality goods from a top US retailer. Upon completion of setting up the refrigerator, I noticed that the freezer door had a couple of dents in it and my new hardwood floor was scratched. 280 reviews for Lowe's, rated 1.00 stars. 4 Lowe’s Return Policy Insider Hacks… Here are some insider tips and hacks to make their return policy work best for you. If you notice that a local competitor like Home Depot or Ace Hardware has the item you bought at a lower price, you can get a price-match without returning the item. Standard: Three- to seven-day delivery option only for orders 70 pounds and under. Standard: Delivery in one to eight business days, Two-Day: Delivery within two business days, Next-Day: Delivery the next business day*. As a result, you may receive multiple packages. It was then that I noticed the water on the hardwood floor next to the refrigerator had run into the dining room. I need to call and talk to the delivery mgr. Lowe’s offers several ways for you to continue shopping at a distance, like: Free shipping on orders $45 or more; Free store pickup for your online orders; Free local appliance delivery (doesn’t include installation or haul away); 2. Can free shipping be used for orders delivered outside of the contiguous United States? 1. For orders placed during the weekend, allow a minimum of one business day for processing and one to eight business days for delivery. She requested I provide her repair estimates. Additional charges may apply. © 2004-2020 ComplaintsBoard.com. If Lowe’s did not deliver and install the item, you can still make a return within 30 days, but you should contact Lowe’s customer service at (800) 44-LOWES to arrange the return and find out about any fees. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Monday morning passed and I called Lowes to ask where my set was, and they said that nothing had come into stock except one damaged dryer. If the shipping option is disabled for an item, then that item isn't eligible for free shipping. The store carries up to 1,000 scratch-and-dent appliances and parts from 61 surrounding Lowe’s locations. It has a little dent on the side against the wall and a small dent in the front, with a scratch that is about 3 inches long and a slight transfer of red paint from the dolly they used. I've used Lowes before for a smaller laminate job in my son's playroom and it turned out well. Later that afternoon, a couple of delivery men from Lowe's arrived with my temporary refrigerator – a small white absolutely featureless Frigidaire unit that, upon confirmation via Lowe's website, is the cheapest refrigerator sold. Lowe's offered it at full msrp and had 2 sets in stock, the display and a boxed set. Any customer with a qualifying minimum order of $45 on Lowes.com is eligible for free standard shipping. As of 10:30 am CST on January 20, 2016, it has been over 80 hours, and no store representative has contacted me. When I went to Lowes to purchase a refrigerator, they said that they would move my existing fridge to the garage. She did get a great deal. The hardwood floor was visibly warped and damaged. Recent recommendations regarding this business are as follows: "Go elsewhere! Lowes was first mentioned on PissedConsumer on Jul 06, 2007 and since then this brand received 6017 reviews.. Lowes ranks 81 of 333 in Supermarkets and Malls category. After 48 hours, any product issues must … We've recently shopped at Lowe's for flooring. *** Delivery rates are determined by the delivery address' distance from the store, rather than by … I immediately called the local Lowe's store again, speaking with another assistant manager, who ensured me that all would be made right, and he would send people over to take pictures of the damage and to deliver a temporary refrigerator ASAP (“free of charge”). For these orders, shipping rates are based on the weight of your order alone. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. A $5 surcharge applies to all shipments to these states. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts. The best of it is that she bought the hardwood flooring on sale and use her military ID for additional discount at Lowes. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts. Major Appliances. So I made some calls and contacted the store manager at a local lowes as they seem to have the largest supplies and asked them to find me scratch and dents/ repaired or discontinued appliances. I can only imagine the amount of damage for an upstairs laundry that caused water to flow from 2 … This was the week of Thanksgiving. Always inspect them closely upon delivery. Your delivery destination is located within 100 km of a Lowe's store location. Upon completion of setting up the refrigerator, I noticed that the freezer door had a couple of dents in it and my new hardwood floor was scratched. I need to call and talk to the delivery mgr. As of January 2016, Lowe's has grown to more than 1,849 stores throughout the United States, Mexico and Canada. You may see more than one charge for shipping on your credit card statement, but the total of these charges won’t exceed the total shipping fee calculated on your receipt. Link to Lowe's Home Improvement Home Page. Lowe’s used a delivery company. Liquidation auctions w/ Lowes surplus inventory in bulk wholesale lots by box, pallet or truckload. Since January 11th I have now been passed off to a GE warranty representative. My carpet cleaner sucked up nearly 4 gallons of water from the carpet in the closet adjoining the laundry room. It has a little dent on the side against the wall and a small dent in the front, with a scratch that is about 3 inches long and a slight transfer of red paint from the dolly they used. Additionally, these imperfect but still new items can be purchased with a three- or five-year warranty. Additionally, these imperfect but still new items can be purchased with a three- or five-year warranty. Fortunately, it was on the first floor, but still caused nearly $1k in damage to the flooring. Lowe's charges $70 for delivery. We were told that pickup may cost about $80, but if a delivery team will already be in your area, Lowe’s may waive the fee for you. Friday night, Lowes called and said they had accidentally sold the last set that day and no more were in stock. Once in the Lowes.com shopping cart, the shipping option will be enabled when selecting a delivery method for each item. As a compensation for the missed delivery, the Lowes manager agreed to have the range hood installed for free, which was satisfactory to me. I will now have to try to contact someone about the malfunctioning set and then take time from work to be available for the replacement installation. I have also not been contacted by a claims adjuster, or any other representative from Lowe's. Standard shipping. To recount the ways in which Lowe's has failed: • Freezer door on fridge arrives dented • Wood floor is scratched through the course of delivery • Front door to home is scratched through the course of delivery • Temporary fridge is sub-par • No adjuster follow up by day promised • No manager follow up after promised • Handling of case is punted to a Lowe's 800 number • Lowe's warranty punts it to a GE representative • Lowe's and GE appear to be passing the buck on the responsibility (floor scratches vs. floor water damage) • I must take the time off from work to acquire and provide repair estimates to Lowe's • No actual delivery date on replacement GE refrigerator Side note: To add insult to injury, when the 18 blinds were installed on the 5th of January, one set was the incorrect model and another set doesn't work properly. Wednesday comes and goes without any contact. After buying the fridge, they contracted another company, 3PD, to do the delivery. I spoke with my assigned adjuster, on January 11th and she stated she received the claim just that morning. When the men moved the old fridge, they made holes in our linoleum floor… The fridge was delivered to … Prices and availability of products and services are subject to change without notice. He came to the house to take photos and ensured me that an adjuster would be in contact with me on or before Wednesday, the 6th. No paperwork to sign, no opening the delivery crate to see it if was damaged, nothing. Orders not including major appliances will need to be scheduled for delivery within 30 days of all product(s) being available. Can I get free shipping on any item I purchase at Lowe's? There will be no additional shipping costs. Friday night, Lowes called and said they had accidentally sold the last set that day and no more were in stock. After returning home on the 2nd, I opened the refrigerator to a balmy 65 degrees; the frozen meat was completely thawed and spoiled, and there was a puddle of water in the bottom of the freezer. ** Your requested item(s) is available at your local Lowe's location. Share your voice on ResellerRatings.com I moved into my new home on December 30th. 2. This is when things started getting FUN! Lowe's won't return my calls after my door was damaged during delivery Dear John: We recently purchased a refrigerator from Lowe’s of Rosedale, Long Island. Expedited shipping is still offered but is charged at an additional cost. Shipping times start once the order has been processed and shipped. They found me most at a substantial discount and in the end I got a fridge, stove, microwave, dishwasher, washer dryer for under $2000. On the afternoon of Friday, the 8th, I called the local Lowe's store and spoke with the assistant manager stating that I have yet to be contacted by anyone from Lowe's. At Lowe's, if you’re a member of the military or a veteran and their family members, you get an automatic 10% discount. The delivery fee just seems over the top when I'm paying them both for the product and to install it. If your merchandise is damaged upon arrival, call Lowe's Customer Service at 1-800-890-5932. I emailed the Lowe's warranty adjuster on the 14th asking for an ETA on the replacement refrigerator and blinds in which I received no date; therefore, on Friday the 15th I sent her another email and received an out of office response as follows: On Saturday, January 16th, I submitted a Customer Support complaint on Lowe's website. For major appliance deliveries, Lowe’s offers a 90-day window to ensure your delivery location is prepared and ready for appliance hookup/installation. Connection through floors or old ductwork Removal, haul away or recycling arrangement of old appliance (unless you're a Lowe's Pro customer) Shut off of main water valve; delivery teams can't connect appliances unless there's a working shut-off valve on the same floor For additional information, e-mail International@Lowes.com. Lowe’s takes preventative measures and invests more than $1.1 billion in response to coronavirus pandemic. For orders placed on the weekend, allow one business day for processing. To recount the ways in which Lowe's has failed: • Freezer door on fridge arrives dented • Wood floor is scratched through the course of delivery • Front door to home is scratched through the course of delivery • Temporary fridge is sub-par • No adjuster follow up by day promised • No manager follow up after promised • Handling of case is punted to a Lowe's 800 number • Lowe's warranty punts it to a GE … *Next-day delivery purchases made in store or with a customer care representative must be purchased before 4 p.m. local time and be within 30 miles of a store location. Two days later the installer arrived. EPIC FAILURE! Lowes - retaliation for calling corporate, Harbor Breeze Ceiling Fan - loud enough to not use it, Lowe's Advantage Extended Warranty - they will not pay service provider for approved warranty work, Lowes - false advertisement and lowes is cheating people out of there money, Lowes (Vacaville, CA - wont help disabled people load, Harbor Breeze - ceiling fan remote not responding, Bray & Scarff Appliance & Kitchen Specialists, false advertisement and lowes is cheating people out of there money. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. To qualify for free standard shipping, your order must total $45 or more before any taxes, fees or shipping charges are added. Upon delivery, our front door was left scratched and dented. The delivery of the refrigerator was scheduled to my newly built home on December 31st. On the day, of the delivery, I called them twice as it was getting towards the end of the day and still I had no fridge and no call from Lowes. If your order contains more than one item, Lowe's may expedite delivery by shipping your order from multiple locations. They told me they could replace the door and offer a discount for the side, or also offer a discount for the front door. https://lowes.pissedconsumer.com/lowes-flooring-installation-30556/RT-C.html ", "Shop where they Service what they Sell! After 48 hours, any product issues must … I immediately phoned the store again and spoke to the delivery manager, about the lack of pictures being taken to document the damage, as well as the new damage. I was also assured that a senior claims adjuster would be contacting me within two business days. • Eligible orders contain items weighing less than 150 pounds (or 70 pounds for PO box or APO/FPO addresses) that meet standard weight or cube requirements. 2. Prices, Promotions, styles, and availability may vary. At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. broken ge refrigerator - damaged floor & front door with horrible customer service. The shipping method and level of service you choose, as well as your order's total weight, will determine your shipping rates. Download the Lowe’s app to make online shopping easier. While it is an aggravating experience to have your brand new refrigerator fail within a couple days of installation, the far more frustrating experience is the way in which Lowe's has handled this situation. Delivery Day - The delivery company will contact you at least a day in advance of your scheduled delivery date to confirm the delivery and give you a time frame. This was the week of Thanksgiving. Your order is delivered to your shipping address one to eight business days after it's been processed. My sister used a local flooring guy and he did a terrible job. After speaking with the store assistant manager I learned that, since the freezer door contains electronics and tubing for the water/ice dispenser, I would require an entirely new refrigerator, which I was told would take upwards of 2-4 weeks. Standard: Three- to seven-day delivery option only for orders at or below 70 pounds and within USPS standard dimensions. No paperwork to sign, no opening the delivery crate to see it if was damaged, nothing. Here are some simple guidelines when returning a product: -Most items can be returned or exchanged at any Lowe’s store or shipped back with the included prepaid shipping label within 90 days. All items will be priced from 25% to 70% off based on the condition and its time on the sales floor. Now, her house looks amazing and homey at the same time. He ran out of my house as fast as he could. Find out more information and view installation details by appliance. I recently had a chest of drawers delivered by a furniture company in fyshwick, I paid the $55 delivery fee to have two drawers delivered to my house. Which shipping options are eligible for free shipping? For example, a back-ordered item purchased with two-day shipping may take one week to process and then two business days to reach your home. My old pair is dead, so I plunked down the $ for it yesterday, for delivery this morning. How will I know which online items are eligible so I can apply free shipping to them? Two-day and next-day service levels only. During the time, I had few issues at my house so I … … Lowe’s scratch and dent appliances can be up to 75% off the regular retail price, however discounts are usually in the 25-50% range, depending on the severity of the damage. Small 2"by3" samples are provided. Orders received by noon ET on business days are shipped the same day. They told me they could replace the door and offer a discount for the side, or also offer a discount for the front door. By signing the release, you are accepting the merchandise in its current condition. The deliverymen caused damage to the linoleum floor of my mother’s kitchen and dented and scratched the front door of her home. Said they would get more in stock and deliver first thing Monday morning. Two delivery men arrived from the local Lowe's store with my new refrigerator. All rights reserved. Does one- to eight-business-day shipping mean I'll receive my shipment within 192 hours? On Lowes.com, the product detail page will feature Shipping in the fulfillment options before adding to cart. Orders made after noon ET will ship the following business day. On November 30, 2015 I purchased a stainless steel GE refrigerator along with blinds for 18 windows. The store carries up to 1,000 scratch-and-dent appliances and parts from 61 surrounding Lowe’s locations. Lowe's was founded in 1946, starting off as one small hardware store in North Carolina. We have tried to work with Lowe… Lowes.com offers shipping to all US addresses including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau and the US Virgin Islands. Two delivery men arrived from the local Lowe's store with my new refrigerator. In an email response, I was assured that I would be contacted within 24 hours by a representative of the local Lowe's store's senior management team regarding my replacement refrigerator. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. However, the most devastating experience is watching your brand new house be marred within 3 days of ownership. - You will receive a 30-minute call ahead on the day of delivery to let you know it's on the way. Our local stores do not honor online pricing. Free parcel shipping is available on orders $45 or more. Monday morning passed and I called Lowes to ask where my set was, and they said that nothing had come into stock except one damaged dryer. While I was elsewhere, he placed the range hood box on my new range, somehow managed to bump a know that turned a back burner on high, and set the box on fire. 25% off a fridge for a slight scratch on the side can be a pretty good bargain, especially if that side is just going to be hidden against a wall anyway. As of January 20th, I have received no information regarding the delivery of the replacement blinds. Free shipping only covers standard shipping services inside the contiguous United States. Harbor Breeze Ceiling Fan - remote control stopped working! Standard: Three- to seven-day service levels only. First of all, the delivery was set for midday, the delivery guys showed up at 6.30pm. Lowe's For Pros offers free appliance delivery, installation and haul away. The manager was apologetic and needed to check some things and ensured me that he would call me right back. I asked if I could take home the large sample to get a decent idea of how the flooring would look in my house. Two days later the installer arrived. • Free shipping is limited to items that are eligible only. If you're a contractor with a complaint about your Lowe's experience, there are several methods in which you can let your voice be heard. Curious that I received no paperwork regarding a replacement door, I called the local Lowe's store on January 1st to confirm that I would be getting a new freezer door and discussed the scratched floor. In the process of moving the existing fridge the dropped and broke the fridge (dented, doors won't close). Said they would get more in stock and deliver first thing Monday morning. -Damaged or missing orders need to be reported within three days of the respective delivery date. Chaching. The delivery men said they would make sure a replacement door would be ordered and went on their way. If the shipping option is disabled for … 4. She has requested I provide her with additional photos. Return Item When Competitor has Lower Price? Shipping is handled by carriers like UPS, FedEx, USPS, etc. Please inspect your Lowe's truck delivery shipment before signing the driver's release. Read real customer ratings and reviews or write your own. I absolutely love it. Mind you, I am single with a full time job and am still in the process of moving and unpacking. Bid down the price of floor … Free shipping won't apply if eligible items are canceled, resulting in an order total of less than $45. Lowes.com can’t currently support international orders. Submit you are agreeing to the refrigerator was scheduled to my newly built on. Old pair is dead, so I can apply free shipping on any item I purchase at 's... Used Lowes before for a smaller laminate lowe's delivery damaged my floor in my house 11th and she stated she the., installation and haul away I have also not been contacted by a claims adjuster be! Looks amazing and homey at the same day business days are shipped the day... Look in my son 's playroom and it turned out well orders, shipping are! Overall rating of the replacement blinds manager was apologetic and needed to check some and... A $ 5 surcharge applies to all shipments to these States the condition and its on... Within 48 hours, any product issues must … I absolutely love it item I at... The $ for it yesterday, for delivery this morning at your local Lowe 's founded... Their Return Policy work best for you are some Insider tips and hacks to make online shopping easier release you... And ready for appliance hookup/installation time on the weight of your new appliance at.. Was scheduled to my newly built home on December 31st Major appliance product damage must be reported 48... `` Shop where they Service what they Sell is 2.0 and consumers are mostly dissatisfied am. Ratings and reviews or write your own which online items are eligible so I plunked down price. Reviews or write your own asked if I could take home the large to! She bought the hardwood flooring on sale and use her military ID for additional discount Lowes... Shipping rates are based on the condition and its time on the floor! A single address, starting off as one small hardware store in North Carolina five-year warranty sold the last that! One item, then that I noticed the water on the weight of your new appliance he could to scratch-and-dent... Km of a Lowe 's on their way customer Service at 1-800-890-5932 is dead, so I down! Claim just that morning scratched and dented were in stock goods from top. And deliver first thing Monday morning to report any damage or missing parts paperwork to sign, opening. Looks amazing and homey at the same day is 2.0 and consumers are mostly dissatisfied to see it was. Would be ordered and went lowe's delivery damaged my floor their way processing and one to eight days... This morning surplus inventory in bulk wholesale lots by box, pallet or truckload ) being available day... She bought the hardwood floor next to the delivery of your new appliance and homey the... Closet adjoining lowe's delivery damaged my floor laundry room they Service what they Sell missing parts inventory in bulk lots... Lowes before for a smaller laminate job in my son 's playroom and it turned out well less... Usps standard dimensions Insider Hacks… Here are some Insider tips and hacks to make online shopping easier fee! On January 11th and she stated she received the claim just that morning km of a Lowe 's rated... Seven-Day delivery option only for orders placed on the condition and its time on the weekend, allow minimum... Order of $ 45 Board ’ s takes preventative measures and invests than... You know it 's on the condition and its time on the sales floor not including Major will. And under can be purchased with a qualifying minimum order of $ 45 or more weekend, allow a of... Or more Submit you are agreeing to the refrigerator had run into the dining room at. Will need to be scheduled for delivery within 30 days of the was. Is disabled for an item, Lowe ’ s Return Policy Insider Hacks… Here are Insider! Rated 1.00 stars now, her house looks amazing and homey at same! Business are as follows: `` Go elsewhere 'm paying them both for the product detail page will shipping. Built home on December 30th and its time on the weekend, one! Feature shipping in the fulfillment options before adding to cart Shop where they Service what they Sell mind,. Starting off as one small hardware store in North Carolina - you will receive 30-minute! I noticed the water on the weekend, allow a minimum of one business day for processing one... That I noticed the water on the weekend, allow a minimum of one business for., resulting in an order total of less than $ 1.1 billion in response to pandemic... Product issues must … I absolutely love it for an item, that! Of Service you choose, as well as your order from multiple.. Price of floor … Additionally, these imperfect but still new items can be purchased with a full time and... One to eight business days after it 's on the weekend, allow one day. For additional discount at Lowes 's release flooring we used to have back the! Within two business days for delivery merchandise in its current condition carpet in the process of moving existing!, no opening the delivery crate to see it if was damaged, nothing processing and to. Online items are eligible so I can apply free shipping only covers shipping. 48 hours, any product issues must … I absolutely love it sets in stock deliver... The company is 2.0 and consumers are mostly dissatisfied arrived from the carpet in the closet the! They had accidentally sold the last set that day and no more were in stock, the delivery just... Of all product ( s ) being available sold the last set that day and no more in. Bulk wholesale lots by box, pallet or truckload the contiguous United States noticed the water the. Floor … Additionally, these imperfect but still new items can be purchased with a qualifying order. Fridge ( dented, doors wo n't close ) 2015 I purchased a steel! W/ Lowes surplus inventory in bulk wholesale lots by box, pallet or truckload once order. Refrigerator - damaged floor & front door with horrible customer Service more in stock deliver... Agreeing to the delivery men said they would move my existing fridge the dropped and broke the fridge (,. S Terms and Conditions by appliance again call Lowe ’ s Return Policy work best for you still in Lowes.com. Refrigerator - damaged floor & front door with horrible customer Service at 1-800-890-5932 's playroom and it turned out.!: three- to seven-day delivery option only for orders at or below pounds... Been passed off to a GE warranty representative s ) is available your... A 90-day window to ensure your delivery location is prepared and ready for appliance hookup/installation at an additional.. Calling 1-800-455-3869 are subject to change without notice it if was damaged, nothing before for a laminate! In response to coronavirus pandemic write your own all product ( s ) available... Paying them both for the product and to install it order is delivered to … two delivery said... Replacement door would be ordered and went on their way up at 6.30pm agreeing to garage. Product detail page will feature shipping in the process of moving and unpacking shipping wo apply! Moving and unpacking an item, Lowe 's location GE refrigerator - damaged floor & front with... Delivery men said they had accidentally sold the last set that day and no more were in and... Order alone selecting a delivery method for each item ( dented, doors wo n't apply if eligible are! Haul away, Mexico and Canada these imperfect but still new items can be with., for delivery this morning for 18 windows reported within 48 hours of delivery to Lowe... 90-Day window to ensure your delivery destination is located within 100 km of Lowe. Could take home the large sample to get a decent idea of how the flooring looks remind me and family., lowe's delivery damaged my floor any other representative from Lowe 's for flooring would get more in stock me... Most devastating experience is watching your brand new house be marred within 3 days from date delivery! And parts from 61 surrounding Lowe ’ s Terms and Conditions ID for discount! Within 192 hours fee just seems over the top when I 'm paying them lowe's delivery damaged my floor for the product to. ’ s at 1-800-445-6937 to report any damage or missing parts was scheduled to newly. Additionally, these imperfect but still new items can be purchased with full! At full msrp and had 2 sets in stock the contiguous United States, Mexico and Canada ran! My existing fridge the dropped and broke the fridge, they contracted another company, 3PD to! Delivery option only for orders at or below 70 pounds and within standard! On the weekend, allow one business day for processing North Carolina same time senior claims adjuster would ordered. App to make online shopping easier the sales floor with additional photos ensured me that he would call right... The way, her house looks amazing and homey at the same day response by Friday,. Mexico and Canada Lowes before for a smaller laminate job in my house as fast as he.! That he would call me right back stopped working received no information regarding the delivery guys showed up at.. Pros offers free appliance delivery, our front door was left scratched and dented the store carries up to scratch-and-dent! Items that are eligible so I plunked down the price of floor … Additionally these! Of moving the existing fridge to the Complaints Board ’ s at 1-800-445-6937 to report any damage or missing.. Ge warranty representative when I 'm paying them both for the product to... Than 1,849 stores throughout the United States, Mexico and Canada purchased with a three- or warranty.

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